Terms and Conditions
Operendia
Welcome to Operendia.
These Terms and Conditions govern access to and use of Operendia's website, services, deliverables, digital platforms, software environments, commercial systems, communications, intellectual property, and related outputs.
Access to Operendia's website or engagement with Operendia's services constitutes acceptance of these Terms.
1. Company Scope
Operendia operates as a commercial growth infrastructure company providing integrated services, including, yet limited to:
- Brand Architecture
- Market Strategy
- Search Systems
- Digital Engineering
- Software Development
- Website Development
- Mobile Applications
- Visual Systems
- Film and Motion Production
- Performance Media
- Hosting Services
- Domain Management
- Ticketing Infrastructure
- CRM Systems
- Automation Systems
- Revenue Operations Consultancy
- Content Production
- UX/UI Consultancy
- Technical Maintenance
- Cloud and Server Operations
Operendia reserves the right to revise service categories at any time.
2. Service Engagement
All services commence upon written approval, a signed proposal, a purchase order, quotation approval, contract execution, invoice issuance, payment confirmation, or written project authorization.
Project commencement date starts upon receipt of required materials, credentials, approvals, deposits, and technical access.
Project schedules depend upon client response times and approval periods.
Operendia reserves the authority to suspend work until the required information becomes available.
3. Commercial Structure
Commercial proposals remain valid only during stated validity periods.
Project pricing may include:
- Monthly service retainers
- Project-based fees
- Licensing fees
- Revenue-share structures
- Success fees
- Commission agreements
- Infrastructure fees
- Hosting and server fees
- Subscription fees
Taxes, government charges, banking fees, gateway fees, currency fluctuations, and third-party platform costs are not included in project pricing unless otherwise stated.
4. Intellectual Property
Unless otherwise agreed in writing:
Operendia retains ownership rights over:
- Internal methodologies
- Strategic frameworks
- Commercial systems
- Technical architectures
- Development structures
- Source files
- Backend systems
- UI systems
- Automation logic
- Proposal formats
- Internal documentation
- Presentation structures
- Naming methodologies
- AI workflows
- Commercial processes
Clients receive usage rights in accordance with the agreed commercial scope.
Source code transfer requires a separate written agreement.
Transfer payments may apply.
5. Website and Software Ownership
Website publication does not automatically transfer:
- Source code
- Repository access
- Cloud accounts
- Hosting credentials
- Build pipelines
- Server ownership
- Ticketing systems
- Infrastructure documentation
Transfer requests require a separate commercial evaluation.
Operendia may retain ownership of the infrastructure unless the contract terms state otherwise.
6. Content and Material Responsibilities
Clients remain responsible for:
- Text accuracy
- Legal compliance
- Trademark ownership
- Copyright permissions
- Product information
- Commercial statements
- Uploaded files
- Regulatory approvals
Operendia assumes no responsibility for client-supplied materials.
Clients warrant that they have lawful ownership and use rights.
7. Revision Policy
Revision rights apply according to the approved project scope.
Revision requests outside the agreed scope may require additional quotations.
Major structural changes constitute new work.
Delayed approvals may affect schedules and commercial conditions.
8. Hosting and Technical Operations
Hosting services may include:
- Server provisioning
- Maintenance
- Monitoring
- Backup procedures
- Security updates
- Domain administration
Operendia operates using selected infrastructure providers.
Third-party outages remain outside Operendia's responsibility.
Client-side integrations may require additional setup periods.
9. Performance and Marketing Services
Search, media, campaign, and growth services operate under market conditions.
Operendia provides strategic execution.
Commercial outcomes depend upon factors including:
- Market demand
- Product competitiveness
- Budget allocation
- User behavior
- Seasonal fluctuations
- Platform algorithms
Traffic, conversion, ranking, and revenue projections remain estimates.
10. Confidentiality
Operendia protects confidential business information received during projects.
Confidential information includes:
- Commercial plans
- Financial data
- Technical documents
- Customer information
- Operational structures
- Internal communications
Disclosure occurs only under legal obligation or written authorization.
11. Third-Party Services
Projects may include external providers such as:
- Hosting providers
- Payment gateways
- Analytics systems
- Cloud providers
- Search platforms
- CMS providers
- Social platforms
Third-party policy changes may affect service availability.
Operendia assumes no liability for external policy decisions.
12. Maintenance and Support
Support periods remain limited to agreed service windows.
Requests outside the support scope may require separate commercial engagement.
Emergency requests remain subject to availability.
13. Suspension and Termination
Operendia reserves the authority to suspend projects in cases including:
- Payment delays
- Regulatory concerns
- Abuse
- Unauthorized access
- Material contract breaches
Termination does not remove outstanding payment obligations.
Completed work remains billable.
14. Limitation of Liability
Operendia's liability remains limited to fees received for related services.
Indirect losses, including:
- Revenue loss
- Opportunity loss
- Commercial interruption
- Data interruption
- Reputation claims
remain excluded.
15. Governing Law
These Terms and Conditions are governed by the applicable laws and regulations of Operendia's registered operating jurisdiction.
Disputes shall first proceed via commercial negotiation.
Applicable courts retain final jurisdiction.
16. Updates
Operendia may revise these Terms and Conditions at any time.
Updated versions become effective upon publication.
Continued use constitutes acceptance.